NHTSA Complaint #11603599 — 2023 FORD MUSTANG MACH E

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11603599
Vehicle	2023 FORD MUSTANG MACH E
Component	UNKNOWN OR OTHER
Date of Incident	July 20, 2024
Date Filed	July 21, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I am locked out of the car despite having keys and phone in hand. When I was in the car it wouldn’t start. Screen was black. I got out of the car to try other doors. When I got back to driver door, the car was locked and I tried all normal modes to get in the car. It is NOT the 12 volt battery. I tried to use the manual jump to get the hood to pop open but it didn’t work. If I had a baby in the car and it was hot out, this could be a life-threatening disaster.

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