NHTSA Complaint #11603365 — 2011 FORD F-150

The contact owns a 2011 Ford F-150. The contact stated that the rear windshield failed to defrost as needed. In addition, the contact's son noticed a crack had formed in the rear windshield causing moisture to enter the vehicle. The vehicle was taken to a dealer where the contact was informed that the windshield would be covered under warranty. The dealer replaced the defrost switch and the rear windshield; however, the contact was charged for the repair. The manufacturer was not made aware of the failure. Despite the repair that was performed on the vehicle, the failure returned, and the vehicle was not yet repaired. The failure mileage was 65,496.