NHTSA Complaint #11603364 — 2024 BMW X7

The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes). The contact stated while driving 60 MPH, the brake pedal was depressed, and the pedal remained on the floorboard; however, the vehicle failed to slow down as intended. The contact downshifted and veered to the side of the road to stop the vehicle. The power train warning light illuminated and the message “Brake System and Chassis Stabilization - Avoid Braking Heavily as Much as Possible" was displayed. The vehicle was towed to the dealer where it was diagnosed that the Dynamic Stability Control unit needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 37,000.