NHTSA Complaint #11603034 — 2012 JEEP GRAND CHEROKEE
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11603034 |
| Vehicle | 2012 JEEP GRAND CHEROKEE |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
Re: AQ14-003-FCA-Consent-Order-7-24-2015 & 2019 Safety Recall [Manufacturer Recall Number V62 & NHTSA Recall Number 19V-813]. FCA hasn't been in compliance with either of them regarding 'my' vehicle. 2015 Consent Decree implies should have been notifying car owners of any type of recall. 2017 recall was cancelled & 2019 safety recall was issued 4 years after the decree, 1 year after I bought the car, a safety recall was issued. Wasn't notified. 2 years later "I" contacted FCA (now Stellantis) to get my vehicle remedied by repair or replacement. Parts were shipped to a dealership but they used it on one of their customers. I asked for another set of parts. After that, absolutely nothing has happened up to now. Keep in mind FCA had my information (email, phone & address) either from me emailing or speaking with a customer rep. It's been over 3 years since last heard from FCA. On my side I no longer have ability to contact them directly since they became Stellantis. 49 U.S.C. § 30166(f); 49 C.F.R. §§ 573.6(c)(10); 577.5(a), 577.7(c)(1), & 49 U.S.C. § 30165(a)(1); 49 C.F.R. § 578.6(a) NHTSA fined FCA/Stellantis > $100 million for 'not' making an effort to send recall notifications of any type of recalls directly to owners of their vehicles within a reasonable amount of time also to remedy the issue. If they don't comply $7,000 per violation & only remedy is replacing the vehicle in question. It's exact issue! Been over 7 years waiting within a reasonable remedy, it never happened. This is a safety issue. I was assured it'd be fixed, never was. I'm putting my life at risk & others driving. Unbelievably the part sent to me the dealership without my consent & knowledge gave it to one of their customers. I called to complain & expected another part to be sent out to another dealership. It never happened. I never spoke to anyone at FCA since then 3 years ago. There doesn't need to be a lengthy investigation. It shows my recall status as open. Proof of noncompliance.
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