NHTSA Complaint #11602866 — 2014 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11602866
Vehicle	2014 RAM 1500
Component	STEERING
Date of Incident	June 30, 2024
Date Filed	July 17, 2024
Mileage	114,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The contact owns a 2014 Ram 1500. The contact stated that upon starting the vehicle, the "Service Power Steering" message was displayed with the power steering assist feature inoperable. Due to the failure, excessive force was needed to steer the vehicle while driving back to the residence. The contact notified the dealer of the failure and was informed that there were no recalls on the VIN. The vehicle was then taken to an independent mechanic where a diagnostic test was performed. The mechanic discovered that the steering rack and pinion was defective and needed to be replaced. Upon investigation, the contact discovered an ongoing investigation NHTSA Action Number: RQ23003 (Steering) which the contact linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 114,000.

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