NHTSA Complaint #11602865 — 2017 FORD F-150

The contact owns a 2017 Ford F-150. The contact stated while pulling out of a parking lot and making a right turn, the vehicle suddenly shut off in the middle of the road. The vehicle was able to restart but lost power steering functionality. The vehicle was towed to a nearby yard. The contact then resumed driving. The contact stated that the failure recurred while driving on two other occasions, causing the vehicle to be towed. The vehicle was towed to the dealer, where the vehicle restarted independently. The vehicle was not diagnosed or repaired. Upon investigating the failure, the contact noticed that the front tires were rubbing against the coil springs housing while turning, causing the vehicle to shut off. The vehicle was taken back to the dealer, where the contact was advised to purchase spacers that needed to be installed between the tires and the coil springs housing to prevent the failure from recurring. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 15,000.