NHTSA Complaint #11602836 — 2020 FORD TRANSIT WHEELS

Complaint Details

ODI Number	11602836
Vehicle	2020 FORD TRANSIT
Component	WHEELS
Date of Incident	July 15, 2024
Date Filed	July 17, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I have encountered an issue multiple times now on multiple Ford Transit vans. The "lug wrench" included with the vehicle as part of the spare tire tool kit does not allow me to remove the lug nuts. I am a Fleet customer and I own many Ford Transit AWD vans. When they are brand new, the spare tire lug wrench barely reaches the lug nut as it is not a very deep socket. After a couple of tire rotations I believe the lug studs possibly stretch slightly and the lug wrench tool no longer reaches the lug nut. This issue has caused my drivers to be stranded multiple times. I believe it is an oversight by Ford and it should be addressed. Thank you

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