NHTSA Complaint #11602707 — 2023 TOYOTA RAV4

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11602707
Vehicle 2023 TOYOTA RAV4
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

At estimated 25500 miles in the vehicle, I started to feel vibration at 65- 75 mph. Bouncy ride and slight bad bearing noise at 45 mph . After taking to the dealer, they also felt vibration and recommended tire balancing. After having that done, the problem still existed. I took the car next day and at first they where not willing to check my car but then when I forced, they test drove and confirmed light road noise and light vibration. After a little checking, they said the tires are feathering and should get new tires and or alignment. The tires only have 25500 miles and they were serviced by totota .I got new tires from from NTB and rebalanced and the issue still existed. I then also got alignment from another shop even then the vibration and bad bearing noise still exist. After searching, I have read many others had this issue with their rav4 and dealers just say it's normal . I as years of experience know it's not normal. The origin equipment tires that came with new vehicle were Dunlop grandtrek pt20. The new tires I got are Cooper Endeavor plus. Issue is definitely not the tires. Humbly request NHTSA to look into this as this is ongoing issue with many new Toyota Rav4.

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