NHTSA Complaint #11602339 — 2024 INFINITI QX60

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11602339
Vehicle	2024 INFINITI QX60
Component	ENGINE
Date of Incident	July 10, 2024
Date Filed	July 15, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

While at a stop in DRIVE, the car would automatically shift itself into Neutral without warning. When I contacted the dealer, they were aware of this issue in other vehicles. I brough the car in for service and in the description of the work, the mention that they knew where to address the problem, as it is a known issue. The dealership stated, "PREFORMED BATTERY PERFORMANCE TEST PER PREVIOUS TECH LINE CASES WITH SIMILAR ISSUES. BATTERY PASSED TEST WITH CPX900 AND DCA8000. CONTACTED TECHLINE AND WAS INFORMED TO CHECK FUEL PRESSURE AND FUEL PRESSURE BLEED OFF DUE TO SIMILAR CASES EXHIBITING SAME CONDITIONS. FOUND LPFP TO BE ONLY PRODUCING 45PSI AT IDLE AND IMMEDIATE BLEED OFF WHEN VEHICLE SHUT OFF. CAUSING CAR TO SHIFT INTO NEUTRAL AS FAIL SAFE * REPLACE LOW PRESSURE FUEL PUMP PER TECHLINE RECOMMENDATION"

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