NHTSA Complaint #11602330 — 2010 FORD ESCAPE STEERING

Complaint Details

ODI Number	11602330
Vehicle	2010 FORD ESCAPE
Component	STEERING
Date of Incident	March 2, 2024
Date Filed	July 15, 2024
Mileage	113,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

The contact owns a 2010 Ford Escape. The contact stated while driving at various speeds, the power steering assist failed intermittently to operate as needed. There was no warning light illuminated. The contact stated that excessive force was needed to steer the vehicle due to the failure. The vehicle was taken to a dealer for diagnostic testing. The contact was informed that the steering column needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 113,000.

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