NHTSA Complaint #11601435 — 2020 JAGUAR I-PACE

I own a 2020 Jaguar I-Pace. Last year H441 software update had been installed on my car as per NHTSA guidelines. To reach of the right car started giving me trouble. I was getting loud fan noise. A few days later I got a traction battery fault notification.Since then, the car has not been charging more than 72%. I gave the car to the dealership for service. They informed me that the H441 software had identified a battery fault within the high-voltage battery and is preventing the car from charging greater than 72%. A few days later they informed me that model number 14 in the high-voltage battery pack had a fault and needs to be replaced. As per the H441 recall, Jaguar is supposed to replace the battery free of cost. But the dealership is asking me for 6979.60 USD to replace the model. When I asked them why am being charged the amount when Jaguar is supposed to replace the pack at no cost, they informed me that my car is out of warranty. As per the customer notification letter sent from Jaguar in the past, there is no mention of battery warranty being a part of the H441 recall. Currently my car is stuck at the dealership without any response from Jaguar. Please help me with the situation.