NHTSA Complaint #11601258 — 2019 HYUNDAI TUCSON

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11601258
Vehicle 2019 HYUNDAI TUCSON
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

My car is burning oil like crazy, having to top off engine with 1.5 quarts between 5,000 mile oil change with synthetic oil. Took to Hyundai for oil consumption test. Let them know I'm having issues with burning oil, and my check engine light comes on often. They looked at my car saw enough of a problem according to advisor to skip first step of oil consumption test and jump straight to step 2 an engine combustion cleaning, which cause multiple more codes to come on. Drove the 1,000 mile 1378 to be exact because I explained to them that I couldn't bring back at exact mileage and was told that was fine. I was toldy car was only a quart low and that that meant everything was fine and that they would now honor the warranty. I am using in ungodly amount of gas and my engine oil smells like straight gasoline. I explained this to the manager and he said he resubmitted to try to retest again and was denied. I do not know what to do at this point. The advisor even said he didn't agree with their decision but it was up to them. His hands were tied. I am a single mother still paying on the car and only bought new because of the warranty. I provided immaculate proof of oil changes and maintenance. Please help 😢.

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