NHTSA Complaint #11600611 — 2014 HYUNDAI SANTA FE

On [XXX] I purchased a 2014 Hyundai Santa Fe Sport from an auto dealer in Wichita, Kansas. When I bought the car, On [XXX], my car started making a funny noise and the engine light came on and then it quit running and would not restart. I coasted to a back street and then got a ride home. I had it towed home and then purchased a new battery, thinking that might be the issue; but the new battery didn’t start my car. I called my dealership, as my car has a limited warranty on the engine and other parts for 24 months or 24,000 miles. Whichever comes first. At this time, I only had put 8,311 miles on the car; and had only owned it for 8 months. The dealership had my car towed to the mechanic they use. They determined that the engine had locked up. I received a call from the dealer stating they found out there was a recall on the engine through Hyundai; and stated that they have been in contact with a Hyundai dealership to have my car towed there. I contacted the Hyundai dealership and was informed they do not have a loaner car. I was paying for Lyft rides to work and getting rides by family home during this time. I received a call from the Hyundai dealership stating my car had been approved for a new motor to be installed; but it would take 3 to 4 weeks before it is shipped; and they still do not have a loaner car. I then rented a car from Enterprise on 5/11/24 for a week. On 5/15/24 I got a call from the Hyundai dealership stating my car would be ready on 5/16/24. I asked if the motor had been shipped in, and was told yes (which seemed odd since he had said a few days ago that it would take 3 to 4 weeks). I got a call on 5/16/24 that my car was ready. I went in to pick up my car and drove it a couple of days; and oil ran out. Dealership picked it up, supposedly fixed it; and now the oil light keeps coming on. I don't believe I got a new engine; and I am paying a lot of money for a salvage valued car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)