NHTSA Complaint #11600471 — 2019 BMW M5

Despite following the manufacturer’s recommended maintenance schedule and having the car serviced at authorized BMW dealerships, I am facing an engine failure that BMW has quoted $44,000 to repair. BMW is only offering $4,000 towards this repair, leaving us with an overwhelming out-of-pocket expense. My insurance provider has informed me that they will not cover the cost of these repairs, placing us in a difficult financial position. Given the extensive history of issues and consistent maintenance of the vehicle, this situation is both unexpected and unacceptable. The car was even under the factory warranty when many of these issues were first reported. The vehicle has a documented history of engine-related issues, which are as follows: 1. February 25, 2023: The car exhibited a drivetrain malfunction warning and check engine light. The diagnosis revealed an issue with cylinder 6 fuel injector, which had an internal electrical fault. The fuel injector was replaced, and the problem was temporarily resolved. 2. February 27, 2023: Another drivetrain malfunction warning occurred. The diagnosis showed a misfire in cylinder 6 due to a faulty ignition coil and spark plug. Both the ignition coil and spark plug were replaced. 3. May 12, 2023: The car experienced a drivetrain malfunction and reduced engine alert. The diagnosis indicated multiple issues, including the need to replace the fuel injector, and perform service on the spark plugs, brake pads, and other components. 4. June 7, 2024: The vehicle made an abnormal clicking noise when idle, and there were complaints about the wobble at highway speeds.