NHTSA Complaint #11600201 — 2023 TESLA MODEL S

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11600201
Vehicle	2023 TESLA MODEL S
Component	STEERING
Date of Incident	June 13, 2024
Date Filed	July 8, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Was driving on a highway when suddenly a whole bunch of error messages came on and my car became hard to steer. Wobbled off my lane which was extremely dangerous going 70mph. I reported this to Tesla and set up a service appointment. The day before my appointment they rescheduled it, pushing it out 30 days saying they don’t have the part in store. They haven’t looked at my car. They said they’re waiting for a new steering rack but don’t know when it’s coming in. Mentioned towing the vehicle and it being unsafe to operate - they must know there’s something wrong and clearly there’s a backlog of issues. They should have told me this earlier. My car is practically new. There’s absolutely no reason the steering rack would have broken.

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