NHTSA Complaint #11600138 — 2021 GMC TERRAIN

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11600138
Vehicle	2021 GMC TERRAIN
Component	SERVICE BRAKES
Date of Incident	July 30, 2021
Date Filed	July 8, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

When car has been unused for a period of time, the right rear brake makes noise when the car is moved. This happend in either forward or reverse. Even after driving for a short period of time, the noise is still evident. Under warrenty, I asked the dealership to resolve. They indicate this is an ongoing investigation by GM. I purchased the car new in July 2021. This problem has persisted since purchase. I have reported it multiple times to the dealer but they pass it off as GMs problem. In reviewing other similar complaints for the 2020 model, it was resolved by changing the brake pads to a different material. Surely GM can find a cure after 3 years since production.

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