NHTSA Complaint #11598661 — 2022 RAM 2500

A driver was driving their 2022 Ram 2500 to the first job of the day on surface streets in Hollywood, CA. While driving they heard a sudden banging noise from under the truck and lost the ability to accelerate. The driver used the service brakes to stop the vehicle and attempted to put the unit in Park, but Park would not hold the vehicle. The vehicle would also not go into drive or reverse, so they used the parking brakes to secure the vehicle. The vehicle was towed back to the yard and inspected by our internal Fleet Dept. It was found that the driveshaft had come disconnected from the transmission output flange. Three of the four bolts were missing and the fourth was sheared off in the output flange. When the driveshaft came loose it dented the bottom of the cab, tore up a wiring harness and damaged the carrier bearing. The vehicle was towed to a Ram dealer where they replaced the driveshaft and damaged components under warranty and retained the failed parts.