NHTSA Complaint #11598002 — 2024 HONDA ODYSSEY

On [XXX], we were driving our new 2024 honda odyssey in the mountains of Estes Park, CO at about 10,000 feet. When steering to the left making hairpin turns, the car made loud metal on metal screeching/screaming noises going about 30-40 mph for about 5 minutes-the car had approx 4,400 miles on it at this point in time. On returning to the midwest on [XXX], while in Iowa, we steered slightly to the right while exiting the highway, going about 30-40 mpg and again heard loud metal on metal screeching/screaming noises going for approx. 3-5 minutes. The car had about 5,600 miles on it at this point in time. There appears to be another recall for 2024 honda odysseys for a steering gearbox recall (diagnosed by abnormal noises while turning the vehicle) but my vehicle is not included in that recall. I cannot recreate the noise. I tried to take the car in to my local honda dealer, but they said that they would need to charge me a diagnostic and labor fee to check it out and since it's not part of the recall they would have to charge me to look at the gearbox. I am concerned as these noises are not your typical braking sound type of noise-- it sounds like something is wrong with the steering or some other major issue. I called Honda corporate 2 times-- they said they will not help me unless I go in to get the car diagnosed and told me I would need to pay for that myself and that may not get reimbursed later on if there is no recall. I am concerned that the only way to see if the gearbox has an issue is to take it apart and that is very expensive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)