NHTSA Complaint #11597604 — 2017 KEYSTONE KEYSTONE

The floor in the living room/kitchen area felt soft, so we removed the underbelly of the camper. It was noted that 2 cross members were broken away from the frame and 2 more have broken welds on the bottom of both sides. There is also a crack in the frame near where the door-side leaf springs attaches. This can only be viewed from the inside of the rail. This can be viewed upon request. This structural damage is making the camper unsafe to tow as the frame can flex too much and lead to camper disengagement. It is also causing the tires to rub on the inside shoulder increasing the risk of tire blow out. The camper is scheduled to be assessed by a local camper dealership. Pictures have been sent to the service department. A claim has been made to the insurance company but no adjuster has seen the camper at the time of this submission. The only symptom noted was a soft floor inside the camper due to no support. The exact date that this occurred is unknown, but symptoms have been getting worse over the past year. It is important to know that this vehicle has not been involved in an accident.