NHTSA Complaint #11597343 — 2017 MERCEDES-BENZ S550

EXTERIOR LIGHTING:HEADLIGHTS issue reported to NHTSA

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Complaint Details

ODI Number 11597343
Vehicle 2017 MERCEDES-BENZ S550
Component EXTERIOR LIGHTING:HEADLIGHTS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

This car since new has had moisture in the headlight from rain or washing. MB has installed moisture packets in the headlights that they said would fix the problem. It never did. I called the dealership and complained, they said sorry but that was their fix (MB TSB LI82.10-P-062051). Now the lights have failed, and they want me to spend $10K to replace the headlights and continue with the same issue. The problem still exists with the new headlights. This is not only a poor way to fix an ongoing problem (Moisture packets) for something that is severely related to safety on the highways in America. I believe you will agree. Please respond? Thank you

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