NHTSA Complaint #11597244 — 2015 MAZDA MAZDA3

The contact owns a 2015 Mazda Mazda3. The contact stated that while reversing, the rear-view camera image was distorted, black, and failed to appear on the center display. The vehicle was taken to the local dealer, where an unknown software was reprogrammed; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 53,953. VIN tool confirms parts not available.