NHTSA Complaint #11596953 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated while driving 30 MPH, the vehicle jerked abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the torque convertor was starting to fail. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 130,000.