NHTSA Complaint #11596946 — 2022 JEEP WAGONEER

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11596946
Vehicle 2022 JEEP WAGONEER
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

I purchased the car, July 2022. It was a used certified vehicle with 3289 miles on it. This is a commercial vehicle as I own my own business. I reported two days after purchasing it that The front passenger tire shakes. For two years now, I have been trying to get Wagoneer and my dealership to fix the issue. Last Thursday, I was instructed to replace all the tires and see what happens. I did so And the shaking is still occurring. I received an email from Wagoneer services this morning telling me there is nothing they can do about it. I have a call into an attorney. This car has been towed on a flatbed three times since purchasing has been in the shop 16 times sometimes over three months at one time. I do believe that I should have to pay for a vehicle that is so terrible especially being $105,000 vehicle. Wagoneer is impeding my business and my business revenue because I cannot drive this car safely. I have been paying $1500 payment for two years and have never had a car that worked 100% properly. They refused to reimburse me for any of my time down. My contract states that I am to have a Wagoneer as a rental while they are working on my car that is only happened to one time. They tried to give me itty-bitty cars to run my business out of.

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