NHTSA Complaint #11596590 — 2024 TESLA MODEL 3

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11596590
Vehicle 2024 TESLA MODEL 3
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Today is June 25,2024 I took delivery of my 2024 Tesla model 3 long range on May 26,2024. At time of delivery I visually observed crease in metal of rear right door and damage to paint after Tesla over polished the vehicle with electric equipment. Tesla representatives created a due bill for this repair but decided to do smaller repair by buffing & polishing door panel (and not address the physical crease damage observed on right rear door). Over past 28 days the left and right turn signal buttons located on steering wheel have frequently been inoperable while I drive vehicle. Unfortunately turn signals have failed to activate on multiple occasions while I was driving on highway and trying to change out of far left fast lane. Tesla Burbank service center was notified prior to my 1st scheduled service appointment on June 5,2024 that I experienced times while driving where left and right turn signal buttons didn’t activate after being pushed. Tesla elected not to do anything to resolve customer stated problem during the June 5,2024 service appointment. From June 5,2024-June 25,2024 I have sent 6 messages to Tesla Burbank service center with date and time stamp when turn signal buttons on steering wheel didn’t activate. Tesla Burbank service center feels that this car continues to be safe to drive. As vehicle owner it is my opinion that Turn signals not operating properly creates condition that is likely to cause death or serious bodily injury if the vehicle is driven; Defective turn signal buttons are in vehicle owner opinion a Significant impairment of the motor vehicle Tesla should proceed to immediately recall 2024 Tesla model 3 vehicles to correct the operation of turn signal buttons.

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