NHTSA Complaint #11596507 — 2019 HONDA PILOT

I was driving late at night and noticed that the headlights were not lighting the road. Upon inspection, I observed excessive amounts of moisture had accumulated on the inside of both headlight assemblies and was refracting the headlight beam resulting in extremely poor visibility placing myself and other drivers at risk for an accident and injury. It is likely that the moisture entered the headlight assemblies while I was driving in a severe thunderstorm the prior day. Much to my surprise, I learned that this is a known issue to Honda. Please see the attachment Service Bulletin number 23-024, titled “Moisture in the Headlights”. Upon review of the technical information from Honda, I learned that the cause of the moisture in the headlight is a broken seal that resulted from improper assembly of the vehicle. Please see the Service Bulletin for a technical explanation of the root cause and corrective action.