NHTSA Complaint #11596104 — 2003 DODGE STRATUS

The problem is not with the tire itself, but with the lug nuts holding the tire on the car. In the past year I have had at least six lug nuts fail. I have had a rash of flat tires, mostly related to nails. In attempting to remove the tires to put on the spare, the chrome caps on the nuts have come off. In the first incident, I was able to strip the cover off the internal nut by hand. In attempting to remove the internal nut, the softer metal was stripped. I was forced to drive on a flat tire home to try and remove the rest of the nut. I had to call a tow truck to haul my car into the shop where they had to cut off the nut. I can document this and three other occasions of the lug nuts being stripped when trying to remove a bad tire. I can document an occasion when the shop replaced two faulty nuts when repairing one of my tires. In the most recent occasion, I was able to remove the tire. However, when handling the lug nuts the chrome cap came off in my hand. I am able to strip these caps and nuts by hand using an "X" lug wrench, which I had to buy because the wrench that came with the vehicle twisted out of shape while trying to remove the lug nuts. The shop is aware of this problem, and they keep putting these defective lug nuts back on. At my age, it is inconceivable that I would be able to strip these caps and lug nugs by hand. I have the documents, I can get you pictures, but I am not a computer whiz and am currently having problems getting my printer to link up with my PC to download files to send. I will have a family member copy this information and email it to me so I can attempt to send it to you with your reply.