NHTSA Complaint #11596031 — 2015 FORD FUSION WHEELS

Complaint Details

ODI Number	11596031
Vehicle	2015 FORD FUSION
Component	WHEELS
Date of Incident	June 5, 2024
Date Filed	June 23, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Took vehicle to Ford dealership for routine maintenance 5 June 2024. At end of servicing, service advisor reviewed findings of the multi-point inspection with me (attached), advising all wheel lug nuts (20) on the vehicle were "swollen" and needed to be replaced; failure to do so will result in being unable to remove any wheel in the event of an emergency, i.e., flat tire, as the provided 19" lug nut wrench ( or any substitute 19" socket will not fit). Quoted price of $337.60 for nuts ($447.52 incl labor). I passed. Ordered one piece chrome lug nuts (20) for $40, and a $45 half size socket set (19.5mm) online and changed them myself. Research on the issue reveals Ford is aware of this safety defect of two piece swelling lug nuts, yet refuses to recall affected vehicle or remedy the safety issue. All affected vehicles need to be recalled and corrected by Ford immediately, our lives/safety is at risk with this issue.

Related Complaints for the 2015 FORD FUSION

Other WHEELS Complaints

#11652322 — April 2, 2025 — To keep it short. This is 1 of 3 Ford vehicles that I had to pay to have every lug nut replaced! They are 'swollen' i...

#11591244 — May 29, 2024 — Took the car in to have a tire replaced and was told the swollen lug nuts prevent them from removing the tire. I had ...

#11589463 — May 18, 2024 — Took my car to the dealership for an oil change and tire rotation. The technician told me they cannot get the tires o...

#11538571 — August 15, 2023 — I am here to have safety recall(s) performed on my 2015 Ford Fusion. They cannot do the recall without changing defec...

#11518087 — April 20, 2023 — I was driving on the freeway yesterday, about 70mph driving conditions were good, it was sunny and warm, and traffic ...

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