NHTSA Complaint #11595973 — 2019 AUDI E-TRON

Subject: Formal Complaint Regarding Water Ingress and Electrical Damage – Seeking Damages Dear Audi Customer Service, I am writing to formally lodge a complaint regarding significant issues with my Audi vehicle, which have led to severe damage and financial loss. Below are the details of the incidents: Initial Incident of Water Ingress: A few months ago, my Audi experienced water ingress through the sunroof, causing water to enter the front of the vehicle. This issue was addressed and repaired by your dealership under warranty. Recent Incident of Water Ingress: From June 13 to June 15, during heavy rains in Florida, my vehicle was stationary and parked. On [XXX], while driving the vehicle, I noticed an electrical burning smell and had to stop immediately. All the lights were displaying errors. Upon taking the vehicle to the Audi dealership, it was discovered that there was water ingress into the battery area and the rear of the vehicle. Despite the previous repairs for water ingress, the recent inspection revealed extensive water damage. The dealership has stated that the damage cannot be repaired under warranty and provided an estimated repair bill of $23,000. Consequently, my insurance company had to declare the vehicle a total loss. Given the history of water ingress issues and the failure of the initial repair to prevent further damage, it is evident that there is a significant defect in the vehicle. It is unacceptable that such a defect has not been adequately addressed, posing a safety hazard to consumers. PLEASE INVESTIGATE AS I AM not the only victim of this problem and audi is aware. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)