NHTSA Complaint #11595920 — 2018 SUBARU FORESTER

The passenger seat, passenger air bags, and occupant detection system are failing. YES! Available for inspection. Passenger occupants are put at risk riding in my passenger seat as the seat does not detect if the seatbelt is on, or even if someone is sitting in the seat. The AIRBAG WILL NOT DEPLOY WHEN INTENDED! Issue was first brought to [XXX] at Subaru in Pasco WA, where they “could not do anything because it was not YET a recall.” As of [XXX], it has been confirmed by an ISC (Subaru of Hermiston, OR) My vehicle has been there since!!! They have not been able to fix the issue or get the part. There is no date of when the part is expected to available. We have been working with Subaru Customer Advocates who have extended my loaner car out 30 days, but after that. I will be OUT OF A SAFE vehicle. I have three children and NEED my passenger seat to be working effectively and SAFELY! Yes, there were warning lights that came on. The lights were on the dash. The red square with an “i” next to odometer and a red passenger air bag symbol below the other light that popped up. I have pictures and videos dated between June 2023 to March 2024 of the lights coming on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)