NHTSA Complaint #11595761 — 2019 CHEVROLET VOLT

Two incidents related to the powertrain. 1) In December, 2023, the EV battery was drained and the car would not start based on the gas motor. The dealer fixed it in our recollection. 2) On [XXX], I was driving the car out of a Detroit Convention Center parking lot, going up the ramp when the car, with no warning, completely lost power and stopped. The message on the display said "Powertrain loss" or "Powertrain lost." I wish I had taken a photo of it, but I was panicked. Cars were backed up behind me on the ramp out of the parking garage, honking and having to back up. I tried turning the car off and on, googling the problem, and was about to call a tow truck when after 12-13 minutes, I was able to restart the car. I was scared that this could happen again on the freeway. When we could do it together, my husband and I took the car to Chevrolet Suburban of Ann Arbor, which says that they can find nothing wrong with the car, cannot replicate the problem, and that the car computer does not have any error code. They and GM are not willing to do anything to fix it. If they are really unable to find an error code, then something is wrong with the car computer too. I will not drive that car again until it is fixed - I consider it to be risking my life and others' lives to do so. We are spending a lot of money leasing a replacement vehicle as they will not even give us a loaner. The car is just sitting in their lot. And if we trade it in, will they resell it to someone else, potentially putting their lives at risk? - The vehicle is available for inspection at Chevrolet Suburban Ann Arbor. - My safety was at risk. So was that of other drivers around me. I could have been rear-ended. - The problem has not been reproduced/confirmed. - The vehicle and component have not been inspected by the manufacturer, police etc to our knowledge. - There was NO warning ahead of time and no symptoms prior to the problem. The warning message displayed simultaneously with the problem INFORMATION REDACTED PURSUANT TO THE FREEDOM OF IN