NHTSA Complaint #11595737 — 2014 FORD FOCUS

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The service engine soon warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the TCM needed to be replaced. The dealer informed the contact that the repair was not covered under the warranty. The vehicle was not repaired. The contact stated that the failure was related to Customer Satisfaction Program 14M02, and Technical Service Bulletin: 16-0129 (Power Train). The manufacturer was contacted and opened a case. The failure mileage was approximately 110,000.