NHTSA Complaint #11595400 — 2024 MAZDA CX-5

Since the day we purchased our new 2024 Mazda CX-5, two issues have become apparent. Firstly, there is a clicking noise emanating from the rear passenger seats behind the driver whenever the vehicle is in motion. Secondly, there is a noticeable rumbling in the drivetrain during idle or stop-and-go traffic. I have visited the Mazda showroom twice regarding the seat back noise. Together with a Mazda technician, we determined that the rear passenger seat indeed makes a clicking noise even after being properly latched. We tested several new cars on the dealer lot and found that all of them exhibit this noise. It is quite bothersome while driving, and I request Mazda's immediate attention to resolve this issue by fixing the latch bracket to securely hold the seat and eliminate the noise. The drivetrain rumbling has become increasingly noticeable as I use the car daily for work and errands. It feels like the vehicle is being shaken underneath me when stopped at a red light, stop sign, or while parked and idling. I would greatly appreciate your assistance in addressing these concerns at your earliest convenience