NHTSA Complaint #11595194 — 2015 BMW X5
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11595194 |
| Vehicle | 2015 BMW X5 |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WA |
Consumer Description
There is a service bulletin out for this vehicle to extend the warranty to 10 years, 120k miles on parts of the emission control system. The engine trouble light is lit. The vehicle was sold in Canada, but has been resold and transferred to the US. BMW has all the warranty / owner records updated, EXCEPT that the service bulletin for the diesel particulate sensor does NOT show up on the US BMW system! I called a Canadian dealer and had them check. The service bulletin pops right up! Called BMW and they said if I want BMW to fix it, I HAVE TO TAKE MY CAR -BACK TO A CANADIAN BMW DEALER-!!! That is RIDICULOUS!! IDENTICAL MODELS of these vehicles are sold on EACH SIDE OF THE BORDER!! Why doesn't the service bulletin APPLY no matter WHICH country they are sold in?
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