NHTSA Complaint #11594981 — 2017 NISSAN ALTIMA

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11594981
Vehicle 2017 NISSAN ALTIMA
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

Nissan had a extended warranty on their headlight assembly. I didn't know this until 2023. I than went to Riverhead Auto Mall and had it tested, they said it passed This was on 11/28/2023. Finally based on my disbelief they agreed to have it retested pro bono at Nissan 112. It did fail the test in May of 2024. I have a daughter with a condition that requires me to drive her to and from work in inclement weather. At night I can barely see and I am putting ourselves and others at risk. They are now claiming the warranty ended in 2024 and they want me to pay half of the replacement cost. My contention is that if the first dealer had done the right thing I wouldn't be in this position.

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