NHTSA Complaint #11594897 — 2011 FORD FUSION

In June 2023 I experienced sudden steering failure with my Fusion. Upon checking parts costs at my local dealer (North Star Ford) I was advised that there may be an extended recall. I checked with the service department who reportedly checked with Ford and advised me that the recall was still in effect if certain codes were met despite its 186,000 miles. I had to have the vehicle towed to North Start and they verified the proper codes. When they sent the claim to Ford it was denied. North Star was un-able to get an explanation as to why they were told it was covered or why it was denied. I was given a Ford customer service #. I had to have the vehicle towed again. Upon calling Case #CAS44009218 was assigned but was given no assistance. To date I haven't heard from either North Star or Ford. I have owned the Fusion since 2012 and have never received a recall notice. I would like to know what year or at what milleage this condition stopped being a dangerous hazzard.