NHTSA Complaint #11594458 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the vehicle shuddered and vibrated. The contact stated that a tire rotation was performed on the vehicle; however, the failure persisted. Additionally, the contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The vehicle was pushed into a parking lot. The vehicle then was towed to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could be repaired under Ford Campaign Number: 20N07 if the dealer determined that the failure was related to the campaign. A case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.