NHTSA Complaint #11594411 — 2013 HYUNDAI TUCSON

The contact called on behalf of his father who owns a 2013 Hyundai Tucson. The contact stated that while his father was taking the vehicle out of the car wash, the vehicle unexpectedly stalled and was not able to restart. The vehicle was left at the location until the following day. The next day the contact attempted to connect a new battery to the vehicle; however, there was white smoke coming from the battery compartment. The vehicle was towed to a local dealer where it was diagnosed and determined that the engine had seized. The vehicle was not repaired. The contact's father received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the contact stated the local dealer refused to repair the vehicle under the recall. The contact stated the local dealer was in active communication with the manufacturer to find a solution. The failure mileage was approximately 115,651. Parts distribution disconnect.