NHTSA Complaint #11594294 — 2024 TOYOTA GRAND HIGHLANDER HYBRID

The contact owns a 2024 Toyota Grand Highlander Hybrid. The contact stated that while driving at approximately 35-45 MPH, the vehicle experienced a loss of motive power while shifting gear. There were no warning lights illuminated. The contact stated that the failure was related to a software update issue. The vehicle was not repaired or diagnosed by and independent mechanic or local dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 2,000.