NHTSA Complaint #11594076 — 2011 TOYOTA PRIUS

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11594076
Vehicle	2011 TOYOTA PRIUS
Component	SERVICE BRAKES
Date of Incident	June 11, 2024
Date Filed	June 13, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Driving yesterday on residential street, I gently applied my brakes to stop for a red light. The brakes did not stop the car; pumping the brakes did not help. Dashboard illuminated skidding car diagram, and BRAKE light went on. I took my foot off the gas, rode somewhat on the shoulder, and slowly found a place to park the car. Had to have it towed. No prior warning that the brakes would fail. Dealership advised it was a leak in the brake booster pump or actuator. Later learned that there had been a class action lawsuit dealing with this issue. Also that Toyota had extended the warranty when this happened frequently. I never got a recall notice about this. My car is a 2011 Prius with 59,000 miles. The extended warranty only went to 10 years, and mine is 11 years old, but I haven't seen anyone else in the chat boxes who had such a low mileage as mine. Thankfully neither I nor anyone was injured. But this is definitely a major safety issue and a very expensive repair. Over $3,000. What recourse do I have?

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