NHTSA Complaint #11593746 — 2017 LINCOLN MKZ UNKNOWN OR OTHER

Complaint Details

ODI Number	11593746
Vehicle	2017 LINCOLN MKZ
Component	UNKNOWN OR OTHER
Date of Incident	June 10, 2024
Date Filed	June 11, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I was driving from my house to work and got about a mile and a half when all of a sudden the panoramic sunroof exploded around the edges. Nothing in the middle of the sunroof was broken. Nothing hit the sunroof…it just shattered. I got it back to my house and had it towed to the dealership. They told me that there was no way nothing didn’t hit the sunroof. Calling me a liar. I was in the car driving to work. Not going any faster than 40-45 mph on an outer road. Nothing above me…no overpass nothing. And it just happened. Scared me because at first I had no idea what the heck happened. Even the guy who towed my car to dealership told me he had never seen that before. The guy in the service department said the same thing. Something caused my sunroof to shatter and it wasn’t because it was hit by something.

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