NHTSA Complaint #11593205 — 2016 KIA SORENTO

The transmission shift lever locked up. The car could not be started. It is available for inspection. This caused the owner not to be able to start the vehicle and be stranded in a parking lot, unable to drive home. A tow truck was called and the vehicle is currently at a service station, where it was inspected and the problem was diagnosed. As a result, the owner has rented a car, due to a three business day wait period for the replacement part. There were no warning lights or indications prior to the problem! This event has caused the owner much undo stress, and over $1200 in expenses. Also, because the owners live out of state, and needed to head back home (NY), they now have to travel back again to the State of MASS in order to pick up their vehicle. This constituted a minimum of a one week car rental. The closest dealership is over an hour away from where the vehicle broke down and is very costly to have it towed there.