NHTSA Complaint #11593180 — 2011 FORD FUSION

This is in regard to programs 15S18/14S06 and 15N01 for power steering failures. Ford was addressing the recall by reprogramming the module instead of repairing the failing part. Customers (such as myself) who addressed the recall via this method were left bearing the cost of repairs when the part failed. Customers who did not address the recall by having the module reprogrammed are getting their steering gears replaced by Ford at no cost. I've had multiple Ford dealerships tell me that they don't feel it's right, but they are handcuffed by what Ford is instructing them to do in these situations. My vehicle has now been inspected and diagnosed by a Ford dealership, and I've paid to have the steering gear replaced. This is a very expensive repair. The dealership quoted $3200. My request is for the NHTSA to reassess this situation and recommend that Ford do the right thing and make sure to replace the steering gear or extend coverage for those owners who no longer have 15S18 open (those who have addressed the recall via reprogramming of the module).