NHTSA Complaint #11593171 — 2014 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11593171
Vehicle	2014 RAM 1500
Component	STEERING
Date of Incident	May 21, 2024
Date Filed	June 7, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

Driving my 2014 Ram 1500 SLT (approx 95000mi) truck home from work and the electronic power steering just stopped working. Had a very difficult time trying to navigate home on the highway. Upon self inspection I determined the power steering rack went bad from water intrusion because of a faulty rubber boot that you cant readily see with a slit in it. And also blew the fuse mounted to the battery. These steering racks are in short supply for some unkown reason, are difficult to find, and ungoldy expensive. I ordered the new parts and did the install myself to save money but it was still $2200+ for someting that should be an absolute safety issue or recall. The electronics are supposedly coated in a water proofing compound. I returned the junk part to the origin of purchase (Rock Auto) to get my petty $75 core charge back. I am only submitting this because I believe it is an extreme safety hazzard on such an important component of a vehicle. After whole replacement with expensive current revisioned parts I now have a functioning vehicle again.

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