NHTSA Complaint #11592892 — 2024 LEXUS RX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11592892
Vehicle	2024 LEXUS RX
Component	ENGINE
Date of Incident	March 4, 2024
Date Filed	June 6, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I have purchased a new Lexus RX 350 2024 from South County Lexus in Mission Viejo in March 2024. Upon completion of the purchase, I was informed that I get only one key for the car as there is a shortage of the keys. I was told that it will take a few months to get a 2nd key. Now it is June 6, 2024. I called the Lexus dealership as well as corporate office. I was informed that I probably will get the key in August 2024. I find it absolutely unacceptable. It creates a safety hazard when a 2nd key is not available.

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