NHTSA Complaint #11592830 — 2012 FORD F-150 ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	11592830
Vehicle	2012 FORD F-150
Component	ENGINE AND ENGINE COOLING
Date of Incident	June 6, 2024
Date Filed	June 6, 2024
Mileage	156,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

The contact owns a 2012 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phasers. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 156,000.

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