NHTSA Complaint #11592633 — 2015 MERCEDES-BENZ C300

The contact owns a 2015 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 23V854000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 50 MPH, the panoramic plastic piece suddenly detached from the vehicle. The location where the piece was attached was fractured allowing wind and water to leak inside the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 103,000. VIN tool confirms parts not available.