NHTSA Complaint #11592623 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that the driver's side front door entry keypad molding trim had detached. The contact stated that there was air coming through the unsealed area. The vehicle was taken to the dealer where it was diagnosed with a detached non-repairable entry keypad molding trim. The contact was informed that the driver's side front door entry keypad molding trim needed to be replaced. The vehicle was not repaired. The contact was advised that the repair was not eligible to be covered under warranty. The contact stated that the failure had previously occurred two times and the door trim was replaced. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.