NHTSA Complaint #11592518 — 2017 NISSAN TITAN

The alternator wiring harness per recall bulletin NTB19-053 has has failed multiple times impacting starting and leaving driver stranded, shuttering while being driven, locking mechanism and other electrical components working intermittingly. Vehicle was purchased used from a dealership with 17,000 miles and shortly afterwards 1st episode of not starting occurred but then worked for about 8 months, assumed it was bad gas. In 2019 Nissan advised they inspected the harness but never informed about inspection nor recall. Over the past few years the problem one come and go and once twice I replaced the battery. Took the vehicle in to Nissan May of 2024 and they advised an alternator was needed but they did not have the part and could not get the part in a reasonable time frame. I offered to accept and aftermarket part and they did not agree to do so. A local repair center provided aftermarket part with 2 year warrant and also discovered the harness recall and advised this appeared to be the problem and would cost an addition $700 to replace. I returned to Nissan regarding this findings and was told all they had to was inspect it and they did so. Nissan Compliance was contacted and after their review they refused to pay for harness removal, even after getting photos showing issues with the alternator harness. Once, the new alternator was installed the same problems returned as originally diagnosed by Nissan i.e. a failing alternator (less that 12 volts). I am seeking to have the original campaign to replace the harness, as a visual inspection of wiring may not lead to observation and what they assume was safe may not in fact been safe at all. In addition the harness replacement, I am requesting a refund as related to the alternator as the one removed was fine and its the wiring harness failing that is creating the problem, based on the symptoms described in the bulletin and those documented by both repair shops. Lastly, it appears vehicle was a buy back Nissan.