NHTSA Complaint #11592308 — 2020 TESLA MODEL 3

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11592308
Vehicle	2020 TESLA MODEL 3
Component	AIR BAGS
Date of Incident	April 1, 2024
Date Filed	June 4, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

An alert stated: "RCM_a056 Front passenger safety restraint system fault." Upon bringing car to Tesla service center, Tesla stated: "Confirmed concern through vehicle logs. Found vehicle needing passenger ocs retrofit to resolve issue. Customer declined repair." They wanted over $1,200.00 for a faulty seat sensor because they claimed they couldn't replace the seat sensor without replacing the entire airbag system on the passenger side. They explained to me that they changed the airbag systems in their newer Model 3s and refused to stock or replace components in their older Model 3s.

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