NHTSA Complaint #11592275 — 2018 HONDA ACCORD
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11592275 |
| Vehicle | 2018 HONDA ACCORD |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
The vehicle is stalling while driving to a point where on the freeway it slows down to 10 miles per hour to all of the sudden have all the emergency lights on that come to a sudden stop. I have called 3 different Honda dealers, they said that they need to check what is wrong with the car first making it clear that there is a fee of $220. My daughter has been driving the vehicle in very unsafe conditions. On Friday [XXX] we were on our way to Oakland from the Ventura County (I was the passenger) and in less than an hour driving the car started stalling to come to a sudden stop on the freeway. I took the vehicle to the Ocean Honda dealership the following week driving forcefully the car at 20-30 miles because we could not afford another trip on the towing truck. The service person drove the car from the parking lot to the front of the service office (less than 50 ft) and the lady said the car was in perfect condition and not one emergency light was on! I shared with them images of all the emergency lights were on in the vehicle and as well as at least 4 codes. We left the car and then they called me to notify that there was an issue with the injectors and that the vehicle was still under warranty for those parts because it is under 70,000 miles. The next day the vehicle was given back to me. I asked about the replacement of the gas pump, and they said because the vehicle is not having any issues it cannot be replaced. That night the car stopped on the freeway, I took it back and now they said it was the spark plugs. I decided to take the vehicle to a different dealership. Now at DCH Honda today the injectors were replaced and the car still stalling and stopping. They recommend replacing the spark plugs ($350 they will charge) and I told them I will take it to my mechanic. They said, "but you know the car is not fixed even if they replace them". I said you are telling me this safety issue is that so what is it? Nobody willing to change the GAS PUMP! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA
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